Amalie W
About Amalie W
Amalie W is the E-Commerce Customer Service Supervisor at TOMS in the Amsterdam Area, Netherlands, with extensive experience in customer service roles across various companies.
Current Employment at TOMS
Amalie W currently holds the position of E-Commerce Customer Service Supervisor at TOMS, located in the Amsterdam Area, Netherlands. In her role, she supervises an external team of 10-18 agents and a team manager, ensuring smooth day-to-day processes. She is responsible for managing relationships and escalations with the customer service vendor, overseeing communication flow between the warehouse, customer service vendor, and social media team, and implementing procedure changes to improve customer service operations. Additionally, she tests new systems to enhance overall customer service functions.
Previous Experience at K-Swiss Global Brands
Between 2013 and 2016, Amalie W served as a Customer Service Advisor UK at K-Swiss Global Brands in Haarlem. During her three-year tenure, she was involved in addressing customer inquiries, resolving issues, and contributing to the overall customer satisfaction levels. Her role at K-Swiss honed her skills in customer service management and communication, which she has carried into her subsequent positions.
Early Career at ECCO Shoes and citizenM hotels
From 2012 to 2013, Amalie W was a Customer Service Representative at ECCO Shoes in the Amsterdam Area, Netherlands, where she worked for one year. Prior to that, she spent two years from 2010 to 2012 working as an Ambassador/Reservations at citizenM hotels. These initial roles in her career served as a foundation for her expertise in customer service and hospitality.
Educational Background
Amalie W holds a BTEC Higher National Diploma Level 5 in Travel and Tourism Management (QCF) from Arden University, where she studied from 2011 to 2014. Prior to her higher education, she achieved an International Baccalaureate Certificate at the International School of Amsterdam, completing her studies there over seven years, from 2002 to 2009. Her academic background has equipped her with a comprehensive understanding of tourism and customer service management.