Christina Shiu
About Christina Shiu
Christina Shiu is the E-Commerce Customer Service Manager at TOMS and the owner/operator of Shiubox Bakes in Los Angeles, CA. She has extensive experience in customer service, cake decoration, and administrative roles.
Title and Current Role
Christina Shiu is currently serving as the E-Commerce Customer Service Manager at TOMS. She has been leading the E-Commerce Customer Service team at TOMS since March 2018. In this role, she oversees customer service operations for the company's online platform.
Professional Background at TOMS
Christina Shiu has held various roles at TOMS, gaining a wealth of experience over several years. She previously worked as the Quality and Training Coordinator at TOMS from 2015 to 2018, where she focused on improving customer service quality and developing training programs. Additionally, Christina engaged in social media customer interaction during a two-month period in 2015. From 2014 to 2015, she served as an Ecommerce Customer Support Specialist on a contract basis, providing support for the company's online sales in Los Angeles, CA.
Bakery Business Experience
Christina Shiu has significant experience in the bakery industry. She currently owns and operates Shiubox Bakes in Los Angeles, CA. Before this, she worked as a Cake Decorator at Fluffy Thoughts Cakes in McLean, VA, for six months in 2013-2014. Prior to that, she served as the Lead Decorative Artist at Amphora Bakery in Herndon, VA, for two years from 2011 to 2013.
Educational Background
Christina Shiu has a diverse educational background in design. She studied Graphic Design at Otis College of Art and Design from 2014 to 2017. Prior to this, she earned a Bachelor's degree in Industrial and Product Design from Virginia Tech, where she studied from 2004 to 2009.
Early Career
Christina Shiu began her professional career at The Whiting-Turner Contracting Company, working as an Administrative Assistant from 2010 to 2011. In this role, she provided support for various administrative tasks, laying the foundation for her diverse career.