Heather Wilhelm
About Heather Wilhelm
Heather Wilhelm is a Website Merchandise Coordinator at TOMS with a diverse background in ecommerce operations, customer service, fashion styling, office management, and technical support.
Title
Heather Wilhelm holds the position of Website Merchandise Coordinator at TOMS. In this role, she handles the coordination of online merchandise, ensuring that the product listings are up-to-date and engaging for customers.
Professional Background
Heather Wilhelm has built a versatile career across several industries. She worked as an Ecommerce Operations and Customer Service Manager at Lotus and Luna for 7 months in 2021, and prior to that, she was a Customer Service Manager for 1 year. Heather gained significant experience as a Fashion Stylist at Stitch Fix, where she worked for 5 years. Additionally, she contributed to office management and administrative tasks as an Office Assistant at ServiceNow for 3 years. Heather also interned as a Marketing and Analytics Intern at Trade Yoke, gaining exposure in these fields.
Education and Expertise
Heather Wilhelm studied at the University of California, Santa Cruz, where she earned a B.A. in World Literature & Cultural Studies. Before that, she achieved an Associate's degree in Communications from Marymount California University. Her education has equipped her with skills in communication, literature, and cultural studies, complementing her professional expertise in ecommerce, customer service, fashion, and office management.
Experience in Fashion and Ecommerce
Heather Wilhelm has substantial experience in fashion and ecommerce. At Stitch Fix, where she worked as a Fashion Stylist for five years, she gained extensive knowledge in styling and customer preferences. Her roles at Lotus and Luna bolstered her skills in ecommerce operations and customer service management, providing her with hands-on experience in managing online retail and ensuring high levels of customer satisfaction.
Technical and Administrative Skills
Heather Wilhelm worked at the IT Help Desk at the University of California, Santa Cruz, providing technical support to students and staff. She also served as an Office Assistant at ServiceNow, where she was involved in office management and administrative tasks. Her internship at Trade Yoke helped her develop skills in marketing and analytics, further enhancing her technical and analytical abilities.