Julie Milord
About Julie Milord
Title
Julie Milord currently holds the position of Director of Operations and Customer Service at TOMS.
Company
Julie Milord is currently employed at TOMS, a company known for its social impact initiatives and commitment to giving back. She plays a critical role in managing and overseeing the operations and customer service functions.
Previous Experience at J BRAND
Before joining TOMS, Julie Milord accumulated extensive experience at J BRAND, where she held multiple positions over the span of nearly a decade. She served as Sr. Director of Operations from 2017 to 2020, Director of Operations from 2016 to 2017, Director of Sales Operations and Customer Service from 2012 to 2016, and Customer Service Manager from 2011 to 2012.
Education and Expertise
Julie Milord has a Master of Business Administration (MBA) from the University of Michigan - Stephen M. Ross School of Business, earned between 2019 and 2021. She also studied at the University of Colorado Boulder. Her education has equipped her with deep expertise in business administration, operations management, and customer service.
ERP System Implementations
Julie Milord has a robust background in ERP systems. She has successfully implemented multiple ERP solutions across different organizations, which streamlined operations and improved efficiency significantly. At TOMS, she notably led a major systems implementation project that contributed greatly to operational streamlining.
Operational Improvements and Change Management
Julie Milord is skilled in change management, especially regarding operational and technological enhancements. At TOMS, she has been influential in increasing KPI performance through data analytics and reporting, as well as developing and leading training programs that focus on team development and performance measurement.
Sales and Profitability
Julie Milord has demonstrated a track record of driving sales and profitability through operational excellence and process improvements. Her strategic approach in enhancing distribution and logistics operations contributes positively to overall business performance.
Additional Work History
Julie Milord's career also includes roles at Splendid & Ella Moss as Customer Service Manager, BCBG Max Azria as Senior Customer Service Manager, Assistant Manager of Wholesale Sales Support, and Sales Support Lead. These positions provided her with a diverse range of experiences in customer service and sales support.