Paul Cooper
About Paul Cooper
Paul Cooper is a Senior Desktop Support Specialist at Toms in Los Angeles, California, with extensive experience in IT support and systems management.
Senior Desktop Support Specialist at Toms
Paul Cooper currently holds the position of Senior Desktop Support Specialist at Toms in Los Angeles, California, United States. In this role, he is responsible for managing day-to-day fleet management, purchasing, and retirement of assets as required. Paul also handles software updates and compliance via SCCM and is responsible for antivirus reporting for third-party applications. Another aspect of his role includes supporting audio-visual presentations for the entire HQ staff.
Experience at Memorial Medical Center
Paul Cooper accrued significant experience during his tenure at Memorial Medical Center in Springfield, Illinois. He served in several capacities including Telecommunications Engineer II (2016-2018), Customer Support Specialist (2009-2015), Systems Analyst III (2008-2016), and Security Officer (2007-2008). His responsibilities ranged from technical support to system analysis and security enforcement.
Education in Graphic Design and Art
Paul Cooper has a solid educational background in the arts. He studied Graphic Design at Lincoln Land Community College from 2000 to 2005. Additionally, he furthered his education in Art at The Art Institutes. This diverse educational foundation complements his technical expertise in desktop support and system management.
Technical Projects and Initiatives
Throughout his career, Paul Cooper has worked on several key technical projects. Notably, he transitioned a Windows 7 fleet to Windows 10 using USMT via PXE boot and SCCM. He also created application packages and a software catalog for a new Windows 10 fleet, built a 2019 golden image, and pushed all current applications and drivers via SCCM. Paul consolidated and remodeled group policy for the HQ Windows fleet and restructured Active Directory for better consistency and group policy modeling.