Ben Kolls
About Ben Kolls
Ben Kolls is the Service Manager at TomTom in Amsterdam, Netherlands, with extensive experience in incident management and service delivery.
Title and Current Role
Ben Kolls is currently working as a Service Manager at TomTom in the Amsterdam Area, Netherlands. He has been in this role since 2020. In his role, Ben acts as the operational single point of contact for customers, ensuring seamless communication and service delivery. He is responsible for reviewing and approving the transition of services into live operational use, as well as initiating improvement plans to enhance service delivery.
Previous Roles at TomTom
Prior to his current role, Ben Kolls held multiple positions at TomTom in the Amsterdam Area, Netherlands. From 2018 to 2020, he served as a Senior Release Coordinator. Before that, from 2016 to 2018, he was an Incident & Problem Management Advisor. From 2014 to 2016, Ben worked as a Release Coordinator, and from 2010 to 2014, he held the role of Incident Manager. In these various capacities, he played key roles in continuous service improvement and effective communication during incidents.
Career at Unisys
Ben Kolls worked at Unisys in a series of managerial and coordinating roles. From 2006 to 2010, he was a Team Manager. From 2004 to 2006, he served as an Incident Management Coordinator. Prior to that, in 2003 and 2004, Ben worked as a 1st Level Managerial Technical Support. Over these years, he gained valuable experience in incident management and technical support.
Early Career and Multimedia Production
Before his tenure at Unisys, Ben Kolls held several positions in multimedia and technical writing. In 2000, he worked for four months as a Technical Writer specializing in MS PowerPoint 2000 at BKM Technologies Inc. From 1998 to 1999, he served as a Producer and Developer of CD-ROM and music video at Digital Boy Productions & Touch Ground Interactive Press kit. Concurrently, he produced weekly internal training videos for Star Choice Television Network from 1998 to 2000.
Education and Academic Background
Ben Kolls studied at the University of New Brunswick, where he achieved multiple degrees. From 1994 to 2000, he completed a Bachelor of Arts with a major in Multimedia and a Bachelor of Business Administration with a concentration in International Business and a minor in Fine Arts: Film. Additionally, he earned a Certificate in Business Administration - Level 1 & Level 2 from 1994 to 1996. His academic background provides a strong foundation in both artistic and business disciplines.