Catherine Etheve Bojko
About Catherine Etheve Bojko
Catherine Etheve Bojko is a Customer Support Supervisor at TomTom, overseeing a team and handling escalated cases since 2016 in Amsterdam, Netherlands.
Current Role at TomTom
Catherine Etheve Bojko has been serving as the Customer Support Supervisor at TomTom since 2016, based in the Amsterdam Area, Netherlands. In this role, she supervises a team of approximately 15 Customer Service Representatives. Her responsibilities include planning and scheduling resources on a weekly and daily basis and personally handling escalated customer cases to ensure effective resolution of complex issues. She actively identifies and implements opportunities for process improvements within the customer support operations.
Customer Service Experience at TomTom
Before her current role, Catherine worked at TomTom as a Customer Service Representative from 2013 to 2016 for three years in the Amsterdam Area, Netherlands. During her time in this position, she gained extensive experience in managing customer inquiries, troubleshooting issues, and providing high-quality support, which laid the groundwork for her later supervisory position.
Previous Roles in the Automotive Rental Industry
Catherine has extensive experience in the automotive rental industry, having worked at multiple roles across different companies. She served as a Sales Support Coordinator at Avis Rent a Car Australia in Perth in 2012 for eight months. She also held the position of Station Manager at Avis Budget Group EMEA in Reunion in 2010 for eight months. Earlier, she worked as a Rental Service Officer / Duty Manager and Rental Agent at Europcar Australia and New Zealand in Sydney in 2011 and from 2007 to 2008, respectively. She started her career in the automotive rental industry at Europcar in Toulouse, France, working as a Rental Agent from 2003 to 2006.
Diverse Roles in Customer Support and Service
Catherine's career includes various roles that have honed her customer service skills across different industries and countries. She worked as a Sales and Service Agent at Air France in Sydney in 2011 for three months. Prior to that, she was a Purchasing Executive at Tracoin Services Ltd in London in 2009 for three months. Her early roles also included working as a Telemarketer at Telecontact in Toulouse from 2001 to 2002 and as a Secretary at Airbus Group in Toulouse from 2000 to 2001.
Educational Background
Catherine has a robust educational background with Bachelor’s Degrees from several institutions. She studied History of Arts at Université de Toulouse-le-Mirail (Toulouse II) from 2001 to 2004. She also completed a Bachelor’s Degree in Customer Service, Tourism, Communication, and Marketing at International School TUNON from 1998 to 2000. Furthermore, she pursued Practice of Foreign Languages (English, Spanish, and Italian) at Université de Toulouse-le-Mirail from 1996 to 1998 and studied Practice of Foreign Languages in Literature at Universite de la Reunion from 1995 to 1996. She completed her high school education at Lycee Roland Garros, Reunion Island, in 1995, focusing on French Language and Literature.