Dipin Varghese
About Dipin Varghese
Dipin Varghese is a Customer Care Manager and Site Leader at TomTom in Pune, India, with extensive experience in operations and team management.
Current Role at TomTom
Dipin Varghese currently holds the positions of Customer Care Manager/Site Leader, Senior Manager, and Operations Manager at TomTom. He has been with the company since 2016 and is based in Pune, Maharashtra, India. In his role as Customer Care Manager/Site Leader, he is responsible for overseeing customer support operations and managing site activities to ensure operational efficiency. Additionally, as a Senior Manager, he is involved in strategic planning and operational leadership, contributing to the company's overall success.
Previous Role at TomTom
Before his current roles, Dipin Varghese worked as Supervisor/Team Manager Operations at TomTom from 2014 to 2015. During this period, he was responsible for managing team operations and ensuring high-quality service delivery. He played a key role in streamlining processes and enhancing team performance in the Pune Area, India.
Experience at Capita
From 2012 to 2014, Dipin Varghese served as Team Manager at Capita in Pune Area, India. His role involved managing team activities, coordinating with clients, and ensuring that service level agreements were met. His contributions helped improve team dynamics and operational efficiency during his tenure.
Role at Three
Dipin Varghese worked as a Team Coach at Three from 2008 to 2012 in the Pune Area, India. In this position, he focused on coaching and developing team members, enhancing their skills and performance. His efforts contributed to the overall improvement of team productivity and customer satisfaction.
Educational Background
Dipin Varghese holds a Master of Business Administration (M.B.A.) in Operations from the Indian Institute Of Business Management And Studies, completed between 2010 and 2012. Additionally, he earned a Bachelor’s Degree in Electronic Science from Fergusson College, where he studied from 2005 to 2008. His educational background provides a strong foundation in both business management and technical knowledge.