Evita Christopoulou
About Evita Christopoulou
Evita Christopoulou is a Data Scientist at TomTom with a background in psychology and data science, specializing in customer satisfaction and behavior analysis.
Current Role at TomTom
Evita Christopoulou currently holds the position of Data Scientist at TomTom. Based in the Amsterdam Area, Netherlands, since 2019, she utilizes her skills in data science to analyze and interpret complex data sets. Her responsibilities include conducting causal inference experiments and forecasting time series analysis to predict future values. Additionally, she specializes in improving customer interaction and support by analyzing chat bot performance and using SEO practices to enhance the visibility and effectiveness of customer support sites.
Previous Experience at Ahold
Before joining TomTom, Evita Christopoulou worked as a junior Data Scientist at Ahold in Zaandam from 2018 to 2019. In this role, she focused on analyzing customer support data to improve customer satisfaction. She leveraged her combined expertise in psychology and data science to understand user satisfaction and behavior, providing valuable insights to enhance the customer experience.
Background in Psychology
Evita Christopoulou has a strong background in psychology, having worked as a Psychologist at the General Hospital of Corfu from 2012 to 2014 in Corfu, Greece. Her experience also includes a role as a Psychology Instructor at the Hellenic Ministry of Education from 2011 to 2015. This multidisciplinary expertise allows her to integrate psychological principles with data science methodologies to provide a unique perspective on user behavior and satisfaction.
Educational Background
Evita Christopoulou has a diverse educational background that spans psychology and data science. She earned a Bachelor's degree in Psychology from the University of Crete, where she studied from 2002 to 2007. She further enhanced her expertise by completing a Master's degree in Data Science/Information Studies from the University of Amsterdam in 2017. In addition, she pursued a Management Consultancy program at the Hellenic Ministry of Education from 2011 to 2013, and a 12-month Data Science Traineeship at Growth Tribe Academy, focusing on Growth & AI.