Fahd Tungekar
About Fahd Tungekar
Fahd Tungekar is a Customer Care Technical Trainer who has delivered training and support in multiple languages and received numerous client appreciations and awards for his performance.
Title: Customer Care Technical Trainer
Fahd Tungekar is a seasoned Customer Care Technical Trainer known for delivering effective training sessions. His responsibilities include training and supporting agents, notably in Thailand, where he has provided training in Korean and Japanese languages. His expertise has led to multiple client appreciations for efficient execution of business and training functions. His role highlights an extensive background in customer care and technical training.
Professional Experience at TomTom
Fahd Tungekar worked at TomTom as a Process Trainer from 2013 to 2021 in Pune Area, India. During this eight-year tenure, he was instrumental in training agents and enhancing the overall customer care process. Later, he assumed the role of Customer Care Technical Trainer. His technical prowess was further recognized through his certification as a TomTom Certified Trainer on GPS Technology.
Experience at STREAM GLOBAL SOLUTIONS
From 2010 to 2013, Fahd Tungekar served at STREAM GLOBAL SOLUTIONS in Mumbai, Maharashtra, India. His roles varied from Simulator Engineer (Process: HP) to Trainer/Mentor for TomTom. His hands-on approach with complex simulators under tight deadlines earned him client appreciation, showcasing his adaptability and technical skill set.
Educational Background
Fahd Tungekar has an extensive educational background. He studied Social Sciences and earned a Bachelor of Arts (BA) from Madurai Kamaraj University. Additionally, he holds certifications and diplomas from numerous institutions, including a Certified Scrum Product Owner (CSPO) from Scrum Alliance, an Advanced Diploma in Information Technology from Cromwell College of IT & Management, London, and an Advanced Diploma in Software Engineering from Aptech Computer Education, Mumbai. His educational background is complemented by various other certifications in areas such as network and system administration, computer networking, and GPS technology.
Recognition and Awards
Throughout his career, Fahd Tungekar has received numerous accolades. He has been recognized with Performance Excellence Awards and client appreciations for his contributions. Additionally, he scored 6.5 bands in the International English Language Testing System (IELTS) and received a certificate for achieving 67% in the third Annual General Knowledge Competition organized by United Schools International (USI), Bahrain.