Gaurav Naik
About Gaurav Naik
Gaurav Naik is a Technical Support Specialist at TomTom with a background in marketing and administration.
Title and Current Role
Gaurav Naik is a Technical Support Specialist at TomTom, based in Pune, Maharashtra, India. Since joining TomTom in 2022, he has been responsible for providing purchase guidance and gathering product development feedback. His role involves supporting both hardware and software aspects of TomTom's navigation systems.
Previous Work Experience
Before his current role at TomTom, Gaurav Naik worked at EventPhilia Holidays as an Operational and Marketing Manager from 2021 to 2022. Additionally, he held the position of Manager Marketing and Admin at Technophilia Academy, Sangli from 2020 to 2022. In these roles, he gained valuable experience in hospitality and consumer support sectors, which aligns with his passion for customer care.
Education and Expertise
Gaurav Naik has pursued a variety of educational qualifications. He studied at Simplilearn, achieving a certification in Artificial Intelligence Engineering. He also earned a Bachelor of Computer Applications, specializing in Computer Programming, Specific Applications from CHANDIGARH UNIVERSITY. Additionally, he completed a diploma in Electronics & Telecommunication at Sharad Institute of Technology College of Engineering, Gat.
Skills and Responsibilities at TomTom
In his role as a Technical Support Specialist at TomTom, Gaurav Naik handles both hardware and software support for the company's navigation systems. He provides purchase guidance to customers and gathers feedback for product development, contributing to the continuous improvement of TomTom's offerings.
Operational and Marketing Management Experience
Gaurav Naik has substantial experience in operational and marketing management. As an Operational and Marketing Manager at EventPhilia Holidays, he was involved in managing various operational aspects and devising marketing strategies. At Technophilia Academy, he focused on marketing and administrative functions, further honing his management skills.