Mark Lageveen
About Mark Lageveen
Mark Lageveen is a Senior Manager Employee Services EMEA at Tomtom and a Service Delivery Manager at 2contact, with extensive experience in IT service delivery and team coaching.
Title
Mark Lageveen holds the position of Senior Manager Employee Services EMEA. His role focuses on overseeing employee services across Europe, the Middle East, and Africa, ensuring the delivery of high-quality service and support within these regions.
Current Role at 2contact
Mark Lageveen is currently the Service Delivery Manager at 2contact. He has been in this role since 2019, bringing his extensive experience in IT service management to the company. His responsibilities include managing both internal and outsourced IT services, supporting business implementations, and maintaining the IT infrastructure to ensure smooth operations.
Current Role at Tomtom
Since 2008, Mark Lageveen has been serving as the Senior Manager Employee Services EMEA at Tomtom, based in Amsterdam, Noord-holland, Netherlands. In this capacity, he oversees the provision of workplace-level support as part of the IT & Business Support team, crucial for seamless business operations across EMEA.
Previous Experience at Delta Lloyd
Before his current roles, Mark Lageveen worked at Delta Lloyd as an IT Service Delivery Manager from 2007 to 2008 in Amsterdam, Noord-holland, Netherlands. During his tenure, he was responsible for managing the delivery of IT services, ensuring effective support and operational efficiency.
Previous Experience at Telfort
From 1998 to 2007, Mark Lageveen was an IT Service Delivery Manager at Telfort in Venray, Limburg, Netherlands. Over his nine-year tenure, he honed his skills in IT service delivery, playing a crucial role in managing and supporting the company's IT infrastructure.
Expertise in ITIL, Agile, and Scrum
Mark Lageveen possesses expertise in international methodologies such as ITIL, Agile, and Scrum. These methodologies are essential for managing IT service delivery in fast-paced, international organizations, enabling him to enhance the performance and efficiency of IT teams and ensure seamless service delivery.