Neha Pali
About Neha Pali
Neha Pali is a Technical Support & Forum Moderator at TomTom, with a background in research analysis and social media management.
Title
Neha Pali is a Technical Support & Forum Moderator at TomTom, focusing on technical assistance and community management.
Current Position at TomTom
Since 2018, Neha Pali has been working at TomTom as a Technical Support & Forum Moderator, based in Pune, Maharashtra, India. She provides analytical technical support for sports products and navigation devices through ticketing, chat, and email. Neha also plays a crucial role in incident reporting and ticket management to improve processes. Additionally, she assists with scheduling service protocol improvements and quality assurance.
Previous Experience
Before joining TomTom, Neha Pali worked as a Research Analyst at Ziff Davis from 2017 to 2018 in Pune Area, India. Prior to that, she was a Senior Social Media Executive at HCL Technologies from 2016 to 2017 in Pune, Maharashtra. She also served as a Senior Career Consultant at OPULENTUS OVERSEAS CAREERS PVT LTD from 2014 to 2016.
Education and Background
Neha Pali completed her Bachelor of Engineering (BE) in Information Technology at Rajiv Gandhi Prodyogiki Vishwavidyalaya from 2007 to 2011. Her academic background equipped her with the foundational knowledge needed for her subsequent roles in technology and customer support.
Technical Skills and Tools
Neha Pali utilizes tools such as Oracle and RightNow CRM for her technical support and forum moderation tasks. She is involved in beta testing of new device versions and collecting community feedback for TomTom.