Nicky Douglas
About Nicky Douglas
Nicky Douglas is the Senior Quality and Risk Manager at TomTom, with a long-standing career at the company and experience in various managerial and project roles.
Title
Nicky Douglas is the Senior Quality and Risk Manager at TomTom, having been in this role since 2016.
Professional Experience
Nicky Douglas has held various positions at TomTom. Starting in 2007, Nicky worked as a Project Manager, Release Manager, and team lead in Change and Release Management. Nicky also served as the Senior Scrum Master before taking up the current position as Senior Quality and Risk Manager. Additionally, Nicky is involved in the Dutch Works Council, both as a member and vice-chair.
Past Employment
Prior to joining TomTom, Nicky Douglas worked at Acelity as an International PMO Project Coordinator and at Irdeto as a Quality Assurance - Document Control Officer. Nicky has also managed projects for Transport For London and Metronet Rail and served as an Accounts Payable Officer at Westlb Panmure. Each role contributed to the broad expertise in quality, risk, and project management.
Key Initiatives
During Nicky Douglas's tenure at TomTom, several key initiatives were undertaken. This includes establishing TomTom's Risk Management processes and organizing group training. Nicky also created the centralized Change Advisory Board (CAB) and led the Change and Release Management team, coordinating and communicating all global production changes. Additionally, Nicky provided oversight for SCRUM teams launching the TomTom MyDrive route planner website and its associated apps.