Patrícia Reis
About Patrícia Reis
Patrícia Reis is a Trilingual Technical Customer Support Professional at TomTom and a Sales and Management Assistant at Belmond Copacabana Palace, with extensive experience in customer support and management roles.
Company
Patrícia Reis currently works at TomTom as a Trilingual Technical Customer Support Professional Iberia based in Amsterdam, Noord-holland, Netherlands. She has been with TomTom since 2018. Additionally, she holds a concurrent position at Belmond Copacabana Palace as a Sales and Management Assistant to the Regional Director of Sales and Marketing of Belmond Brazil in Rio de Janeiro, Brazil, a role she has had since 2013.
Professional Background
Patrícia Reis has diverse experience in various roles and industries. Before her current positions, she served at Motrix Mkt as a Management Assistant to the Director of Business Development in 2013. She also worked as a Receptionist at Wärtsilä Brasil in 2011. Her earlier experience includes positions at TomTom and in Middelwatering-oost, Provincie Zuid, though specific details were not provided.
Education and Expertise
Patrícia Reis holds a Master of Business Administration in Marketing from Pontifícia Universidade Católica do Rio de Janeiro, completed in 2016. She also studied Marketing, Tourism, and Hospitality Management at the University of North Carolina at Greensboro and Universidade Da Carolina Do Norte from 2009 to 2010. Additionally, she earned a Bachelor of Technology in Marketing from Estácio, completed in 2013.
Customer Support and Technical Skills
In her role at TomTom, Patrícia Reis provides technical support for wearable products through multiple channels including phone, mail, and social media. She reports technical issues to finance, logistics, and order management, ensuring efficient processes using CRM tools like Oracle RightNow and Salesforce. She supports customers in Portugal, Spain, and Brazil, and applies loyalty plans to enhance customer satisfaction.
Customer Satisfaction Achievements
Patrícia Reis has received exceptional feedback for her work, maintaining high numbers in productive analysis and customer satisfaction. Her ability to interact proficiently in three languages adds significant value to her role, fostering strong relationships and trust among her customer base.