Pol Rickett
About Pol Rickett
Pol Rickett is an Associate Project Manager in Software Engineering at TomTom, with extensive experience in various roles within the company and a background in customer support and optical services.
Title
Pol Rickett holds the position of Associate Project Manager Software Engineering at TomTom. He has been in this role since 2018, operating from the Amsterdam Area in the Netherlands.
Professional Experience at TomTom
Pol Rickett's tenure at TomTom includes several roles. Prior to his current position, he worked at TomTom Telematics as a Supply Chain Specialist - NPI from 2016 to 2018 and as a Project Coordinator from 2014 to 2018. He also served as a 2nd Level Support Specialist from 2011 to 2014, and as a 2nd Line Agent from 2010 to 2011. His journey at TomTom began as a Customer Support Representative from 2009 to 2010.
Previous Work Experience
Before joining TomTom, Pol Rickett accumulated diverse experience across various roles and industries. He worked as a Freelance Tattoo Artist from 2008 to 2015. His career also includes stints at O2 UK as Customer Support (2007-2008), AT&T as Complex Collections Project Manager in 2007, 3 as Customer Service Technician (2006-2007), and Yell as Processor (Quality Control) from 2004 to 2006. In the optical industry, he was an Optical Assistant at Optical Express (2003-2004), Goldfish as Customer Service Advisor (2002-2003), and Store Manager at SpecDeals Opticians (2000-2001). His early career included roles at Vision Express and Specsavers as Optical Assistant, and at Tesco PLC as Trainer.
Education and Qualifications
Pol Rickett studied at the University of East Anglia, where he achieved a Certificate in Optical Practice Support from 2003 to 2004. He also attended Ayr College, earning Higher National Units in Office Management and Supervision from 1998 to 1999.
Map Configuration Management at TomTom
As part of the NDS (Navigation Data Standard) Team at TomTom, Pol Rickett manages map configuration for specific customers. His responsibilities include ensuring on-time releases of map configurations, maintaining stability, and improving processes. He also implements post-SOP customer requirements within the existing NDS map configuration.