Pol Rickett
About Pol Rickett
Pol Rickett is a Project Manager Software Engineering at InEight and TomTom, with extensive experience in project management and customer support roles across various companies.
Title and Current Role
Pol Rickett holds the title of Project Manager Software Engineering. He is currently employed at InEight as a Project Manager II and concurrently works at TomTom as a Project Manager Software Engineering. Pol has been affiliated with the technology and software sectors, particularly in project management roles.
Professional Experience at TomTom
Pol Rickett has extensive experience at TomTom, starting as a Customer Support Representative in 2009. Over the years, he has held various roles, including 2nd Line Agent, 2nd Level Support Specialist, Project Coordinator, and Supply Chain Specialist - NPI. His tenure as an Associate Project Manager Software Engineering from 2018 to 2022 prepared him for his current role. He continues to manage significant projects within the company.
Previous Positions
Before his long-standing career at TomTom, Pol Rickett worked at several other companies. He was a Complex Collections Project Manager at AT&T in 2007 and a Customer Support representative at O2 UK. Additionally, he served as a Customer Service Technician at 3 in Glasgow, United Kingdom, from 2006 to 2007. These roles have contributed to his diverse experience in customer service and project management.
Education and Certifications
Pol Rickett has pursued various educational qualifications. He achieved a Certificate in Optical Practice Support from the University of East Anglia in 2004. Earlier, he earned Higher National Units in Office Management and Supervision from Ayr College in 1999. Pol also holds a PRINCE2 Foundation certification and is working towards the Practitioner level. This education has equipped him with the necessary skills for his professional roles.
Notable Projects and Achievements
One of Pol Rickett's significant achievements is successfully leading the migration of project tracking software from Rally to JIRA. This project achieved annual savings of approximately €110K and ensured zero transition downtime. Additionally, he has managed multiple automotive customers and their digital map products, refining his project management skills. His passion extends beyond his professional career; he enjoys learning Scottish Gaelic and has a talent for renovating buildings.