Raju Joseph
About Raju Joseph
Raju Joseph is a Senior Operations Manager at TomTom with extensive experience in managing Hybrid IT Operations and a proven track record in delivering technology solutions.
Current Position at TomTom
Raju Joseph currently serves as a Senior Operations Manager at TomTom, located in the Netherlands. He began this role in 2022, bringing extensive experience in managing hybrid IT operations for SaaS business IT applications and datacenter infrastructure on a 24x7 basis. His work focuses on improving service stability and performance through transformational approaches to operations.
Previous Role at TomTom
From 2020 to 2022, Raju Joseph worked as a Service Manager at TomTom in Amsterdam, North Holland, Netherlands. During his tenure, he handled large-scale services and delivered technology solutions that not only reduced costs but also enhanced customer loyalty.
Career at Mindtree Ltd.
Raju Joseph spent a significant portion of his career at Mindtree Ltd., from 2007 to 2020. Initially, he worked as a Project Manager in Bangalore, India, for five years before transitioning to the role of Senior Project/Program Manager in the Hague Area, Netherlands, for eight years. His responsibilities included handling various IT projects involving transition, integration, improvement, and transformation. He was also involved in pre-sales/POC, assessments, contract management, transition, transformation, and project/program management.
Industry Expertise and Certifications
Raju Joseph boasts extensive expertise in Agile Scrum+Kanban, Prince2, and DevOps methodologies. He holds several key certifications, including Prince2 Practitioner, Scrum Master, ITIL-V3/V4/SIAM foundation, and ISO 20000 Lead Auditor. This diverse skill set has enabled him to improve processes such as Incident, Problem, Change, Release, SLM, and Configuration Management effectively.
Educational Background
Raju Joseph completed his higher education with a Bachelor of Science (B.Sc.) in Applied Science and Computer Technology from Bharathiar University, graduating in 2001. He continued his education at IGNOU, where he earned a Master in Computer Application (MCA) in 2005. His academic foundation in computer applications and software engineering has significantly contributed to his professional expertise.