Ricardo Rosa

Ricardo Rosa

Information Technology Program Director @ TomTom

About Ricardo Rosa

Ricardo Rosa is the Information Technology Program Director at TomTom with over 20 years of experience in IT management, specializing in corporate IT management, asset management, and systems administration.

Company

Ricardo Rosa currently works at TomTom as the Information Technology Program Director. He has been with the company since 2022 and operates out of Amsterdam, North Holland, Netherlands.

Title

Information Technology Program Director

Previous Roles at Booking.com

Prior to his current role, Ricardo Rosa worked at Booking.com as the Global Manager for IT Support and Operations from 2016 to 2022. He spent six years in this role, also based in Amsterdam, North Holland, Netherlands.

Work Experience in Portugal

Ricardo Rosa has a diverse range of experience in IT roles within Portugal. He was the IT Infrastructure Services Manager at CGD in Lisbon from 2009 to 2016. Additionally, he was the IT Support Manager at Escola Superior de Tecnologia de Setubal from 2007 to 2009. Earlier in his career, he was an IT Manager and IT Engineer at Millward Brown Portugal from 2004 to 2007.

IT Industry Experience

With over 20 years in the IT industry, Ricardo Rosa's expertise spans corporate IT management, asset management, and systems administration. He has specialized skills in managing remote teams and adapting to international work environments. Additionally, he emphasizes best practices and procedures in IT management.

Disaster Recovery and Data Center Management

Ricardo is experienced in disaster recovery processes and data center management, pivotal functions in maintaining business continuity and operational efficiency.

Service Delivery Management Skills

Ricardo has significant proficiency in service delivery and managing SLAs, SLIs, SLOs, OLAs, and KPIs. His focus on these metrics ensures that IT services meet and exceed operational benchmarks.

Education and Expertise

Ricardo Rosa holds a Master's degree in Computer Engineering from Instituto Superior de Informática e Gestão/COCITE, completed in 2002. He also achieved a postgraduate qualification in System Information Security from Escola Superior de Tecnológia de Setúbal in 2008.

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