Shashi R.
About Shashi R.
Shashi R. is the VP of Customer Success & Technical Support at TomTom, with over 24 years of experience in technical program management and product development in the mapmaking and location technologies industry.
Current Title and Role at TomTom
Shashi R. is the VP of Customer Success & Technical Support at TomTom, a role he has held since 2018 in the San Francisco Bay Area. In this capacity, he leads the enterprise customer experience, overseeing pre-sales, onboarding, support, and professional services for large accounts in sectors such as fleet & logistics, on-demand, and food delivery.
Previous Roles at TomTom
Shashi R. has held several significant roles at TomTom prior to his current position. From 2016 to 2018, he served as Director Maps / Customer Program Management in the San Francisco Bay Area. Earlier in 2016, he was the Director Maps (Future Mode of Operations) for three months in the Bangkok Metropolitan Area, Thailand. Between 2014 and 2016, he was Director Regional Content Operations - South East Asia, also in Bangkok. He served as Director Database Production from 2011 to 2014 in Pune, Maharashtra, India. His initial role at TomTom was Region Manager - Thailand & Indo-China, from 2009 to 2011 in Bangkok.
Experience in Other Companies
Before his tenure at TomTom, Shashi R. worked at several notable companies. He was Assistant Vice President - IT at Canara HSBC Oriental Bank of Commerce Life Insurance Company from 2008 to 2009 in Gurugram, Haryana, India. Prior to that, he served as Platform Project Manager at Dell R&D from 2006 to 2008 in Bengaluru, Karnataka, India. He was a Consultant at Tech Mahindra (formerly Mahindra Satyam) from 2005 to 2006, and a Project Manager - Engineering Process Management at Tele Atlas India Private Limited from 2001 to 2005. Additionally, he worked as Production Manager at Process Remote Private Limited from 2000 to 2001, and as Quality Analyst at And International Publishers N.V. from 1999 to 2000, both in Pune, Maharashtra, India.
Educational Background
Shashi R. holds an Executive Leadership certification from Cambridge Judge Business School, completed between 2019 and 2021. He earned his Masters in Environment & Ecology from Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal, completing the program between 1996 and 1998. Additionally, he holds a Bachelor's degree in Microbiology from the University of Madras, which he completed between 1993 and 1996. He also attended Kendriya Vidyalaya in 1993.
Professional Certifications and Expertise
Shashi R. holds certifications as a SAFe Agilist and a Project Management Professional (PMP). With over 24 years of experience in technical program management and product development, he has specialized knowledge in the mapmaking and location technologies industry. His expertise encompasses both the technical and business aspects of maps and location products. He is passionate about delivering innovative and customer-centric solutions that create value and impact in this sector.