Vikram Pawar
About Vikram Pawar
Vikram Pawar is a Customer Service Manager at TomTom in Pune, Maharashtra, India, with extensive experience in customer support and technical support roles.
Customer Service Manager at TomTom
Vikram Pawar has been serving as the Customer Service Manager at TomTom in Pune, Maharashtra, India since 2017. In this role, he plays a pivotal part in improving customer satisfaction scores across various regions, including the US, EMEA, and APAC. He is responsible for representing the business unit at the site for strategic planning and implementation. Pawar also reviews and analyzes performance metrics to identify areas for improvement, and implements performance goals and action plans to tackle performance barriers.
Previous Roles at TomTom
Before assuming his current role, Vikram Pawar held multiple positions at TomTom. From 2014 to 2017, he worked as a Customer Support Supervisor in Pune, Maharashtra, India. Prior to that, from 2013 to 2014, he served as a Technical Support Professional at the same location. In each of these roles, Pawar developed and honed his skills in customer support and technical assistance, paving the way for his eventual role as Customer Service Manager.
Customer Support Representative at Convergys
Vikram Pawar's early experience in customer support began at Convergys, where he worked as a Customer Support Representative from 2010 to 2011. During his 11-month tenure, he acquired foundational skills and knowledge that would later prove beneficial in his subsequent roles at TomTom.
Educational Background in Business and Data Science
Vikram Pawar has a robust educational background that spans multiple disciplines. He earned a Master of Business Administration (MBA) from Regenesys, specializing in Business Administration, Management, and Operations during 2021-2022. He also holds a Certificate in Data Science and AI for Managers and Leaders from Learnbay, completed in the same period. Additionally, he achieved a Postgraduate Diploma in Business Management from Regenesys Institute of Management, focusing on Operations, Project, Financial, and Accounting Management in 2020-2021. His academic journey also includes a Bachelor of Commerce (BCom) from Himalayan University, completed from 2017 to 2019, and an H.S.C from Jai Hind College in 2006-2007.