Rory O'brien
About Rory O'brien
Rory O'Brien serves as the Vice President of Customer Experience at Tonkean, where he has worked since 2023. With over 14 years of experience in software technology, he specializes in enhancing team collaboration and efficiency within B2B environments.
Work at Tonkean
Rory O'Brien currently serves as the Vice President of Customer Experience at Tonkean, a position he has held since 2023. Prior to this role, he was the Director of Customer Experience at the same company from 2022 to 2023. O'Brien has a history with Tonkean, having also worked as the Head of Solutions Architects from 2019 to 2022. His focus at Tonkean includes transforming clients into advocates and enhancing team collaboration and efficiency.
Previous Experience
Before joining Tonkean, Rory O'Brien worked at SaaScend as GM and Business Process Consultant from 2018 to 2019. He also held positions at PerTrac, where he was a Business Development and Senior Account Manager from 2010 to 2013, and a Support Specialist from 2009 to 2010. Additionally, he served as the Director of Marketing Operations at ABUV Media from 2017 to 2018. His diverse roles have contributed to his extensive experience in software technology across various B2B industries.
Education and Expertise
Rory O'Brien earned a Bachelor of Science degree in Information Systems from the University of Nevada, Reno, where he studied from 2005 to 2009. His educational background supports his expertise in building processes that improve team collaboration and efficiency. With over 14 years of experience in software technology, he specializes in enabling individuals to focus on complex problem-solving by eliminating low-value tasks.
Achievements in Team Scaling
Rory O'Brien has demonstrated skills in scaling teams and companies while fostering individual success. His experience includes creating and executing go-to-market strategies, which are essential for driving business growth. His passion for transforming clients into enthusiastic advocates for the company underscores his commitment to customer experience and satisfaction.