Jeffrey S.
About Jeffrey S.
Jeffrey S. is a Customer Success Manager at Toolio, with a strong background in retail management and operations from his time at UNIQLO. He has a Bachelor of Science in Business Administration from the University of Utah and has held various roles that emphasize business localization and talent development.
Current Role at Toolio
Jeffrey S. serves as a Customer Success Manager at Toolio, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful product implementation. His experience in customer success is supported by a strong background in retail management and operations.
Previous Experience at UNIQLO
Jeffrey S. has extensive experience with UNIQLO, where he held multiple roles over several years. He worked as a General Manager in the San Francisco Bay Area from 2017 to 2019, overseeing store operations. Earlier, he served as a New Market Development Manager from 2014 to 2016 and as a Launch Operations Manager for new store openings from 2019 to 2020. His tenure at UNIQLO involved facilitating the growth of the brand by opening stores and expanding operations across various markets.
Education and Expertise
Jeffrey S. earned a Bachelor of Science in Business Administration from the University of Utah, completing his studies from 2008 to 2013. His educational background complements his professional expertise in business localization, new market development, and talent acquisition and retention. He is proficient in systems such as ADP/E-time and Workday.
Career Background in Data Analysis
Before his roles in retail management, Jeffrey S. worked as a Data Analyst at Myriad Genetics from 2012 to 2014. This position allowed him to develop analytical skills that have been beneficial in his subsequent customer success and management roles. Additionally, he worked at Harland Clarke in customer experience from 2007 to 2011, where he focused on process improvement and optimization.
Leadership and Development Initiatives
Throughout his career, Jeffrey S. has received leadership recognition and participated in professional development opportunities. He has contributed to business profitability through cost structure optimization and companywide process improvement. Notably, he has recruited and developed over 400 staff members, significantly enhancing the talent pool within his organizations.