Tuesday Roby
About Tuesday Roby
Tuesday Roby is a Customer Success Manager currently employed at Toolio and has a diverse background in customer success and management roles across various companies. With experience spanning over two decades, Roby has held positions in organizations such as AlphaSights, CommerceHub, and REI.
Current Role at Toolio
Tuesday Roby serves as a Customer Success Manager at Toolio, a position she has held since 2024. In this role, she focuses on ensuring customer satisfaction and fostering strong relationships with clients. Her responsibilities include onboarding new customers, addressing their needs, and providing ongoing support to enhance their experience with Toolio's products and services.
Previous Experience at AlphaSights
Prior to her role at Toolio, Tuesday Roby worked as a Consultant at AlphaSights for one year, starting in 2023. In this position, she contributed to client projects by leveraging her expertise in customer success to deliver valuable insights and support to clients in various industries.
Career at CommerceHub
Tuesday Roby was a Customer Success Manager at CommerceHub from 2019 to 2022. During her three years in this role, she managed customer relationships and worked to optimize their use of CommerceHub's services. Her efforts contributed to customer retention and satisfaction.
Experience at REI
At REI, Tuesday Roby held multiple positions over a span of ten years. She began as a Sales Specialist from 2006 to 2009, then advanced to Sales Manager from 2009 to 2013, and later served as General Manager from 2013 to 2019. In these roles, she developed her leadership skills and gained extensive experience in retail management and customer service.
Background in Project Management
Tuesday Roby worked as a Senior Project Manager at Goodwin Media from 2022 to 2024. In this capacity, she oversaw various projects, ensuring they met client expectations and were delivered on time. Her project management experience complements her customer success background, enhancing her ability to manage client relationships effectively.