Wilson H. K.
About Wilson H. K.
Wilson H. K. is a Customer Success Manager with extensive experience in both large corporations and small startups. He has worked for several companies, including Cin7, Toolio, and Science in Sport, and holds degrees in Merchandising & Product Development and International Business Management.
Work at Toolio
Currently, Wilson H. K. serves as a Customer Success Manager at Toolio, a position he has held since 2022. In this role, he focuses on enhancing client satisfaction and ensuring that customers derive maximum value from Toolio's offerings. His experience in customer success allows him to effectively address client needs and foster long-term relationships.
Previous Experience in Customer Success
Wilson H. K. has a substantial background in customer success management, having worked at several organizations. He was a Customer Success Manager at Cin7 from 2020 to 2022 for two years. Prior to that, he held a similar role at Stitch Labs for six months in 2020. He also briefly worked at Unit21 in 2022 as a Customer Success Manager for two months. His roles have involved collaborating with clients to implement solutions that drive success.
Background in eCommerce and Digital Marketing
Wilson has extensive experience in eCommerce and digital marketing. He worked as an eCommerce & CRM Manager at Science in Sport from 2018 to 2020 and as an eCommerce Merchandiser at Walmart Global eCommerce from 2016 to 2017. Additionally, he served as a Digital Marketing Manager at Bizee Body Promotions from 2014 to 2016. His diverse roles in these areas highlight his adaptability to different business environments.
Education and Expertise
Wilson H. K. studied at Dominican University of California, where he earned a Bachelor of Arts in International Business Management with a focus on marketing from 2003 to 2007. He also attended FIDM, achieving an Associate of Arts in Merchandising & Product Development from 2009 to 2010. His educational background provides him with a solid foundation in business and marketing principles.
Career in Production Management
Wilson has experience in production management, having worked as an Associate Production Manager at Gap Inc. for four months in 2013 and as an Assistant Production Manager at Gymboree from 2011 to 2013. These roles involved overseeing production processes and ensuring product quality, contributing to his comprehensive understanding of the retail and manufacturing sectors.