Lynn M. Cohen, MBA, Sphr, Shrm Scp
About Lynn M. Cohen, MBA, Sphr, Shrm Scp
Lynn M. Cohen is the Vice President of Customer Experience at TopBloc, where she leverages over 25 years of HR leadership experience. She holds an MBA from the University of Miami and specializes in using Workday to enhance organizational performance.
Current Role at TopBloc
Lynn M. Cohen serves as the Vice President of Customer Experience in the Office of the CHRO at TopBloc. She has held this position since 2022, contributing her extensive experience in human resources and customer experience to the organization. Based in Charlotte, North Carolina, she focuses on enhancing client engagement and satisfaction through strategic HR initiatives.
Previous Experience in Human Resources
Prior to her role at TopBloc, Lynn M. Cohen held several significant positions in human resources. She was the Vice President of Human Resources at Pet Supermarket from 2016 to 2022, and the Director of Human Resources at The Related Group from 2014 to 2016. Her career also includes roles at Mayors Jewelers, Miami Heat, MetroPCS, Cisneros Television Group, and Bloomingdale's, where she developed a comprehensive understanding of HR leadership across various sectors.
Educational Background
Lynn M. Cohen earned her Bachelor of Arts in Psychology from the University of Miami, studying from 1988 to 1990. She furthered her education by obtaining a Master of Business Administration (MBA) in Human Resources Management from the same institution, completing her studies from 1990 to 1991. This educational foundation supports her extensive career in human resources.
Expertise in Workday and HR Transformation
Lynn M. Cohen possesses deep functional knowledge of the Workday HCM suite and has first-hand experience in deploying and using Workday. She advises HR and People Operations teams on improving business processes and offers guidance to HR Executives to enhance their strategic roles in organizational leadership. Her people-centric approach aims to drive organizational performance.
Certifications and Industry Involvement
Lynn M. Cohen holds both SPHR and SHRM-SCP certifications, reflecting her expertise and commitment to the field of human resources. She is recognized as a thought leader in the retail industry and frequently shares her insights at industry events, contributing to the ongoing dialogue about HR practices and innovations.