Matthew H.
About Matthew H.
Matthew H. is the Head of Customer Success at Topkey, where he has worked since 2024. He has extensive experience in customer experience roles at various companies, including Brex, Wisetack, and Square.
Current Role at Topkey
Matthew H. serves as the Head of Customer Success at Topkey, a position he has held since 2024. In this role, he is responsible for overseeing customer success initiatives and ensuring a positive experience for clients. His leadership focuses on enhancing customer satisfaction and retention through effective strategies and team management.
Previous Experience at Topkey
Before becoming Head of Customer Success, Matthew H. worked at Topkey in two capacities. He served as Sr. Manager Customer Success Lead from 2023 to 2024, where he led customer success efforts. Prior to that, he was an Advisor from 2022 to 2023, contributing his expertise to improve customer relations and support.
Background in Customer Experience
Matthew H. has extensive experience in customer experience roles across various companies. He worked at Brex as a Customer Experience Specialist from 2018 to 2019, and later as a Customer Experience Team Lead from 2019 to 2020. Additionally, he held the position of Manager, Customer Experience at Wisetack from 2020 to 2023, focusing on enhancing customer interactions and support.
Education and Academic Background
Matthew H. earned a Bachelor of Arts degree in Political Science from the University of California, Riverside. This educational background has provided him with a foundation in analytical thinking and communication, skills that are essential in his customer success roles.
Technical Support Experience
Earlier in his career, Matthew H. worked as a Technical Support Engineer at OMTI from 2015 to 2016. This role involved providing technical assistance and support, contributing to his comprehensive understanding of customer needs and technical solutions.