Prajit Javery
About Prajit Javery
Prajit Javery is a Senior Customer Success Manager at Toplyne, where he has worked since 2023. He has extensive experience in customer success roles across various companies, including Chargebee and Sify Technologies Limited.
Work at Toplyne
Prajit Javery has been serving as a Senior Customer Success Manager at Toplyne since 2023. In this role, he is responsible for managing client relationships and ensuring customer satisfaction. His focus is on addressing workflow-related queries for clients, which contributes to their retention and overall satisfaction. Prior to this position, he worked as a Customer Success Manager at Toplyne for five months in 2022.
Previous Experience in Customer Success
Before joining Toplyne, Prajit Javery held various positions in customer success across different companies. He worked at Chargebee as a Customer Success Manager from 2021 to 2022 and as a Technical Account Manager from 2019 to 2020. Additionally, he served as a Customer Solutions Engineer at Chargebee from 2018 to 2019. His experience in these roles has equipped him with a strong understanding of client needs and the ability to enhance customer experiences.
Technical Background and Early Career
Prajit Javery began his career as a Transmission NOC Engineer at Sify Technologies Limited, where he worked from 2016 to 2018. This role provided him with foundational technical skills that he later applied in customer success positions. He also worked as a Senior Associate - Technical Account Manager at Cashfree for seven months in 2020. His technical expertise complements his customer success capabilities, enabling him to address complex client queries effectively.
Education and Expertise
Prajit Javery holds a Bachelor of Engineering (BE) degree in Computer Science and Engineering, which he obtained from 2012 to 2016. His educational background has provided him with a solid foundation in technology, which is essential for his roles in the SAAS industry. He has developed a strong background in enterprise support, focusing on maintaining and expanding client relationships.
Achievements in Client Relationship Management
Prajit Javery has demonstrated a strong ability to identify opportunities for expanding the client database, contributing to business growth. His experience in customer success roles has allowed him to develop strategies that enhance client satisfaction and retention. His focus on workflow-related queries has positioned him as a valuable asset in ensuring client success.