Sundaresan M.
About Sundaresan M.
Sundaresan M. is a Customer Success Manager at Toplyne.io in Bengaluru, India, where he has worked since 2022. He has a background in engineering and has held various roles in customer success, project management, and operations across several companies.
Work at Toplyne
Sundaresan M. has been serving as a Customer Success Manager at Toplyne.io since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His work is based in Bengaluru, Karnataka, India. Sundaresan's responsibilities include managing customer relationships and implementing strategies to improve service delivery.
Previous Experience
Before joining Toplyne, Sundaresan M. held several positions that contributed to his professional development. He was a Founding Team Member at ReVidya for four months in 2020, where he played a key role in the early stages of the company. He also worked as an Associate Project Manager at ParallelDots from 2021 to 2022. Earlier, he completed a Business Operations Internship at Swiggy in 2019 and held various internships, including roles at Tamil Nadu e-Governance Agency and Abdul Latif Jameel Poverty Action Lab.
Education and Expertise
Sundaresan M. earned a Bachelor of Engineering (Hon.) in Manufacturing Engineering from BITS Pilani, Hyderabad Campus, where he studied from 2016 to 2020. His educational background also includes high school studies in Physics, Chemistry, Mathematics, and Computer Science at Bharatiya Vidya Bhavan Coimbatore. This academic foundation supports his expertise in project management and customer success.
Achievements in Customer Success
Sundaresan M. has made significant contributions in his roles, particularly in customer success. He played a pivotal role in improving the curriculum for coaches, leading to a 30% month-over-month revenue increase. Additionally, he contributed to enhancing the Net Promoter Score (NPS) to 0.76 through service improvements, demonstrating his impact on customer satisfaction and business performance.
Leadership and Team Management
In his professional journey, Sundaresan M. has demonstrated leadership capabilities by leading a team of over 10 members. His efforts were directed towards advancing the mission of democratizing communication skills among young adults. This experience highlights his ability to manage teams and drive initiatives that align with organizational goals.