Sarah H.
About Sarah H.
Sarah H. is the Manager of Trader Support at Topstep, where she has worked since 2023. She has extensive experience in customer support and operations, having previously held roles at Envato, Domain Money, and Agorapulse.
Work at Topstep
Sarah H. has been with Topstep since 2022, initially serving as Trader Support Manager before advancing to the role of Manager of Trader Support in 2023. In her current position, she oversees the support team and has played a significant role during a period of rapid growth, contributing to the tripling of the support team within six months. She has implemented advanced technologies to enhance operational efficiencies and expanded service offerings to include multi-lingual support, improving the overall customer experience.
Previous Experience in Customer Support
Before joining Topstep, Sarah H. held various positions in customer support and operations. She worked at Envato as a Fraud & Risk Analyst and later as a Rights Management Officer and Senior Support Officer. Sarah also served as Customer Support Operations Manager at Domain Money and Agorapulse, where she managed customer support teams and processes. Her experience spans several years and various roles, focusing on enhancing customer service and operational effectiveness.
Education and Expertise
Sarah H. studied at California State University-San Bernardino, where she earned two Bachelor of Arts degrees in Graphic Design and Photography from 2006 to 2008. Additionally, she studied at Net10 Technologies, achieving an MCSE certification in NT 4.0 from 1999 to 2000. Her educational background provides her with a strong foundation in both technical and creative fields, contributing to her capabilities in managing support operations.
Achievements in Support Operations
At Topstep, Sarah H. revamped the support onboarding process, resulting in a more efficient and enriched experience for new team members. She has also played a key role in expanding the support team's capabilities and implementing technologies that align with the organization's growth objectives. Her contributions have significantly impacted the overall effectiveness of the support operations at Topstep.
Background and Interests
Sarah H. has a diverse background in customer support and operations, with experience in both remote and in-office environments. She has a passion for photography, reflected in her academic studies, and maintains a camera collection that spans over 100 years. This collection is fully functional and is displayed with care, showcasing her appreciation for the art and history of photography.