Alberto Lopez Santiago
About Alberto Lopez Santiago
Alberto Lopez Santiago is an IT Specialist 2 at Torc Robotics in Austin, Texas, where he has worked since 2023. He has a background in the US Army, holding various IT and mechanical roles, and has developed knowledge bases and automated processes to improve IT support efficiency.
Work at Torc Robotics
Alberto Lopez Santiago has been employed at Torc Robotics as an IT Specialist 2 since 2023. He works on-site in Austin, Texas, where he contributes to the company's IT operations. His role involves enhancing IT support efficiency and improving user self-service capabilities.
Military Experience
Alberto served in the US Army in various capacities from 2007 to 2022. He began as a Wheeled Vehicle Mechanic in the Army Reserves, serving from 2007 to 2013 in San Juan, Puerto Rico. He transitioned to an IT Specialist and Maintenance Team Leader from 2016 to 2019 in San Juan, PR, and later became an Information Technology Operations Supervisor from 2019 to 2022 in Austin, Texas.
Education and Expertise
Alberto studied at Columbia Southern University, focusing on Information Technology from 2019 to 2023. His education complements his extensive experience in IT roles, particularly in the military, where he developed skills in IT support and operations management.
IT Contributions and Projects
In his professional roles, Alberto has developed a customer-facing self-assistance knowledge base in Confluence to improve IT support efficiency. He created detailed knowledge base articles to enhance self-service capabilities and managed hardware inventory through data analysis to optimize procurement strategies. Additionally, he automated IT processes using Bash scripts.
Training and Onboarding
Alberto has provided comprehensive training for new employees to ensure a smooth onboarding process. His focus on training reflects his commitment to fostering a knowledgeable workforce and enhancing operational efficiency within the IT department.