Deanna F.
About Deanna F.
Deanna F. is a Senior Manager of Training Content Development at Torc Robotics, where she has worked since 2024. With extensive experience in customer experience and training, she has held various roles in companies such as Qualtrax and FoxGuard Solutions.
Work at Torc Robotics
Deanna F. serves as the Senior Manager of Training Content Development at Torc Robotics, a position she has held since 2024. In this role, she communicates training plans and strategies to leadership, ensuring alignment with the company's annual goals. Deanna is responsible for developing a high-quality and engaging training curriculum specifically for autonomous vehicle fleet training programs. She also mentors team members to promote best practices and continuous improvement in training content development.
Previous Experience in Customer Experience Management
Prior to her current role, Deanna held several positions at Qualtrax, An Ideagen Company. She worked as the VP of Customer Experience for North America from 2021 to 2022, and as the Director of Customer Experience/Customer Success from 2018 to 2021. Deanna's career at Qualtrax began in 2011 as a Customer Service Manager, where she worked for four years. She also served as a Customer Relationship Manager from 2015 to 2018 and as a Project Manager from 2008 to 2011.
Educational Background
Deanna holds a Master of Science degree in Education from Virginia Tech. She also earned a Bachelor of Business Administration with a focus on Marketing and a minor in Math from Radford University. Her educational background supports her expertise in training content development and customer experience management.
Early Career and Training Roles
Deanna's early career included various roles in training and education. She worked as a Corporate Trainer at FoxGuard Solutions, Inc. from 2002 to 2005 and as a Trainer/Implementation Consultant at Management Solutions of Virginia from 2005 to 2006. Additionally, she served as a Marketing Instructor at Bedford County Public Schools from 1997 to 1998. These positions contributed to her extensive experience in training and development.