Petra Dupon
About Petra Dupon
Petra Dupon serves as the Director of Customer Service & Asset at Tosca in Aartselaar, Belgium, a position she has held since 2021. With extensive experience in customer service management across various companies, she has built a strong career in the field over the past several decades.
Work at Tosca
Petra Dupon has been serving as the Director of Customer Service & Asset at Tosca since 2021. In this role, she oversees customer service operations and asset management, contributing to the company's objectives in Aartselaar, Flemish Region, Belgium. Her experience in managing customer relations and service strategies is integral to her position.
Previous Experience in Customer Service Management
Before joining Tosca, Petra Dupon worked at conTeyor International nv as the Global Customer Service Manager from 2005 to 2020. In this capacity, she managed global customer service operations for 15 years in Merelbeke, Flemish Region, Belgium. Additionally, she held the position of Director of Customer Service & Asset at Contraload for one year prior to her current role at Tosca.
Educational Background
Petra Dupon studied Roman Philology at the University of Antwerp, where she earned her Master's degree from 1988 to 1992. She also participated in an Erasmus program at Università di Pavia for 11 months in 1991. In 2018, she completed a course in Project Management & Leadership in Projects at Impact nv.
Career Progression
Petra Dupon's career began at PPG Industries as a Customer Service Representative from 1994 to 1997 in Valenciennes, Hauts-de-France, France. She then transitioned to GDB International, where she served as Aftersales Manager from 1997 to 2001 and later as Office Manager from 2001 to 2004 in Frechen, North Rhine-Westphalia, Germany. This diverse experience laid the foundation for her subsequent roles in customer service management.