William Scott
About William Scott
William Scott is a Service Desk Manager at Tosca, with extensive experience in IT support and systems administration across various sectors, including logistics and transportation. He has a strong background in managing hybrid environments and is skilled in using tools like Intune Auto Pilot and Dynamics 365.
Work at Tosca
William Scott has been employed at Tosca as the Service Desk Manager for North America since 2020. He operates in a hybrid work environment based in the Atlanta Metropolitan Area. In this role, he is responsible for overseeing IT service management, ensuring efficient operation and support for users across the organization. His responsibilities include managing application licenses, reporting key performance indicators (KPIs), and ensuring compliance with service level agreements (SLAs).
Previous Experience in IT Support
Before joining Tosca, William Scott held various positions in IT support and systems administration. He worked as a Systems Administrator at APL from 2014 to 2016 in Atlanta, Georgia. Prior to that, he served as an IT Support Supervisor at NYK Logistics and Mega Carrier for a decade, from 2004 to 2014. He also gained experience as an IT Support/Migration Specialist at Verint-Systems for six months in 2019. His roles have equipped him with a comprehensive understanding of IT operations in different sectors.
Education and Expertise
William Scott studied at Chubb Institute, where he focused on Network and Data Communications, earning a certification in Networking and Data Communication from 2000 to 2001. Additionally, he attended the Center for the Media Arts, where he studied Sound Engineering from 1990 to 1992. His educational background supports his technical skills in managing complex IT systems and environments.
Technical Skills and Proficiencies
William Scott possesses extensive technical skills relevant to his roles in IT management. He is proficient in managing hybrid environments, balancing on-premises and cloud-based solutions. He utilizes Intune Auto Pilot for deployment and package building, which enhances operational efficiency. Furthermore, he is experienced in using Dynamics 365 for procurement and invoicing, streamlining financial operations within organizations.
Industry Experience
William Scott has significant experience in the logistics, transportation, and insurance sectors. This background informs his approach to managing complex business systems and enhances his ability to address the unique challenges faced by organizations in these industries. His understanding of these sectors contributes to effective IT service management and operational support.