Aaliya Yusufzai
About Aaliya Yusufzai
Aaliya Yusufzai is a Senior Manager of Business Systems at TouchBistro, where she has worked since 2016. She has extensive experience in Salesforce administration and business systems management, with a strong background in training and process documentation.
Work at TouchBistro
Aaliya Yusufzai has been employed at TouchBistro since 2016, initially serving as a Salesforce Administrator/Analyst. In 2021, she advanced to the role of Senior Manager, Business Systems. During her tenure, she has focused on implementing and managing various third-party applications integrated with Salesforce, including Salesforce Inbox and Docusign. Aaliya has developed comprehensive training programs and user guides for Salesforce users, which have improved system adoption and efficiency across departments. She also specializes in creating best practices and documentation for business systems processes.
Education and Expertise
Aaliya Yusufzai studied at Centennial College from 1994 to 1996, where she gained foundational knowledge relevant to her career in business systems. She also attended Hounslow High School in London from 1984 to 1991. Aaliya possesses advanced skills in Salesforce Lightning, Service Cloud, and Marketing Cloud, with a focus on data integration and system configurations. Her expertise includes requirement gathering and analyzing business issues to find effective solutions, particularly in the context of Salesforce.
Background
Before joining TouchBistro, Aaliya Yusufzai held various positions that contributed to her professional development. She worked at CCH Canadian Limited as a Customer Service Representative from 1996 to 2002, then transitioned to the role of Internal Account Manager from 2007 to 2011. Aaliya also served as a Key Account Manager at CCH from 2004 to 2007, and as a Sales Workflow & Salesforce Admin at Wolters Kluwer CCH Tax, Accounting and Audit Canada from 2011 to 2014. Prior to her current role, she worked as a Sales Operations Analyst at Cirba from 2014 to 2016.
Achievements
Throughout her career, Aaliya Yusufzai has demonstrated a commitment to enhancing business systems and processes. At TouchBistro, she has successfully developed training programs that have increased Salesforce user efficiency. Her work in implementing third-party applications has streamlined operations and improved user compliance. Aaliya's strong background in analyzing business issues has enabled her to provide effective solutions, contributing to the overall success of the organizations she has worked with.