Alessandra Grossi
About Alessandra Grossi
Alessandra Grossi is a Customer Analyst based in Toronto, Ontario, Canada, with over 12 years of experience in client relations. She has a background in geographic analysis and marketing, and possesses advanced skills in cartographic software and customer relationship management tools.
Current Role as Customer Analyst
Alessandra Grossi currently serves as a Customer Analyst at TouchBistro, a position she has held since 2021. In this role, she utilizes her expertise in customer relationship management, particularly through Salesforce, to enhance client interactions and support business objectives. Her responsibilities include analyzing customer data and providing insights that contribute to improved service delivery and customer satisfaction.
Previous Experience at TouchBistro
Prior to her current role, Alessandra worked at TouchBistro as a Menu Entry Clerk from 2019 to 2021. During her two years in this position, she gained valuable experience in the restaurant technology sector, contributing to menu management and ensuring accurate data entry. This experience laid the groundwork for her transition into a customer-focused analytical role.
Educational Background
Alessandra Grossi studied at Ryerson University, where she achieved a degree in Geographic Analysis from 2014 to 2018. She also attended Humber College, earning a Diploma in Marketing from 2011 to 2014. Her academic background equips her with a strong foundation in both geographic analysis and marketing principles, which she applies in her professional roles.
Skills in Data Analysis and Visualization
Alessandra possesses advanced skills in cartographic software, including ArcGIS and Map Info, which enhance her analytical capabilities. These tools enable her to perform data analysis and visualization effectively, supporting her work as a Customer Analyst. Her proficiency in these software applications contributes to her ability to derive actionable insights from complex data sets.
Customer Service Expertise
With over 12 years of experience in client relations, Alessandra Grossi is recognized for her exceptional customer service skills. She has consistently demonstrated her ability to maintain and enhance customer relationships across various roles. Her commitment to quality and customer satisfaction is evident in her work, making her a valuable asset in any customer-focused position.