Alvaro R.
About Alvaro R.
Alvaro R. is a Customer Success Operations & Optimization Manager at TouchBistro, where he has worked since 2020. He has a background in industrial engineering and project management, along with experience in commercial planning for a major airline group.
Current Role at TouchBistro
Alvaro R. serves as the Customer Success Operations & Optimization Manager at TouchBistro, a position he has held since 2020. In this role, he focuses on enhancing customer success through operational improvements and optimization strategies. His responsibilities include analyzing customer feedback, implementing process improvements, and ensuring that the customer experience aligns with the company's goals. Alvaro's work contributes to the overall efficiency and effectiveness of customer service operations within the organization.
Previous Experience in Consulting and Airlines
Before joining TouchBistro, Alvaro R. gained valuable experience in various roles. He worked as a Junior Consultant at Management Solutions for eight months in 2015, where he developed skills in risk management and decision-making. He then transitioned to LATAM Airlines, serving as a Senior Operational Planning Analyst from 2015 to 2019. In this capacity, he was involved in commercial planning for a major airline group, accumulating over four years of relevant experience in the aviation sector.
Education and Project Management Certification
Alvaro R. holds a Bachelor of Science in Industrial Engineering from Universidad de los Andes. He furthered his education by obtaining a Certificate in Project Management from the University of Toronto in 2019, completing the program in 11 months. This certification has equipped him with essential skills in managing project life-cycles and delivering results in dynamic environments.
Teaching Experience at Universidad de los Andes
In 2012, Alvaro R. served as a Teacher Assistant at Universidad de los Andes in Colombia for five months. This role allowed him to engage with students and contribute to their learning experience, further developing his communication and instructional skills.
Internship at Itaú BBA
Alvaro R. completed a six-month internship at Itaú BBA in 2014. This experience provided him with insights into the financial sector and helped him build a foundation in operational analysis and planning, which he later applied in his roles within the airline industry.