Andres Oropeza
About Andres Oropeza
Andres Oropeza is a Team Lead in Product Support at TouchBistro, where he has worked since 2021. He has a background in UX/UI design and hospitality, having previously held various roles in product support and customer service.
Current Role at TouchBistro
Andres Oropeza serves as the Team Lead for Product Support at TouchBistro, a role he has held since 2021. In this position, he oversees the product support team, ensuring effective customer assistance and product functionality. His leadership contributes to the overall efficiency of the support operations at TouchBistro.
Previous Experience at TouchBistro
Andres Oropeza previously worked at TouchBistro as a Senior Product Support Specialist from 2019 to 2021. He started his journey with the company as a Product Support Technician in 2019, where he worked for nine months. His experience at TouchBistro has provided him with a solid foundation in product support and customer service.
Education and Training in UX/UI Design
Andres studied UX & Product Design at Bitmaker, completing the program in 2018. The program is recognized for its intensive curriculum that focuses on technology and user experience. Additionally, he studied Web Development at BrainStation in 2017, enhancing his technical skills in the digital space.
Background in Hospitality Industry
Andres Oropeza has a background in the hospitality industry, having worked as a server at establishments such as Soho House & Co and The Spoke Club. His experiences in hospitality have shaped his approach to UX design, particularly in creating customer journeys that prioritize user satisfaction and engagement.
Language Proficiency and Early Education
Andres studied English as a second language at the English School of Canada from 2010 to 2011, achieving proficiency that supports his professional communication. He also holds a Bachelor’s degree in Graphic Design from Instituto de Diseño de Caracas, which he completed from 2008 to 2010.