Antonio Pedron Rivera
About Antonio Pedron Rivera
Antonio Pedron Rivera is a Product Support Technical Specialist known for his prompt and thorough responses to customer issues, leveraging his background in audio and video production management. He combines skills in IT support and the hospitality industry, holding a Bachelor in Gastronomy and experience in both culinary and customer service roles.
Work at TouchBistro
Antonio Pedron Rivera has been employed at TouchBistro as a Product Support Technical Specialist since 2020. In this role, he is responsible for addressing customer issues related to the company's products. He is recognized for his prompt and thorough responses, which contribute to a positive customer experience. His ability to provide bilingual support in both English and Spanish enhances his effectiveness in assisting a diverse clientele.
Background in Hospitality and IT Support
Antonio possesses a unique combination of skills in IT support and the hospitality industry. He has a background in audio and video production management, which complements his technical expertise. His experience includes working as a Sommelier at Publicis in Mexico City and as a Line Cook at Amsterdam BrewHouse in Toronto. This diverse experience allows him to understand customer needs from both a technical and service-oriented perspective.
Education and Expertise
Antonio holds a Bachelor’s degree in Gastronomy from Universidad de Cuautitlán Izcalli, which he completed from 2011 to 2014. He furthered his education at Humber College, where he studied Baking and Pastry Arts, earning a diploma in this field from 2015 to 2017. His educational background equips him with a solid foundation in both culinary arts and customer service.
Achievements in Customer Service
Antonio is known for his commitment to transforming customers into 'Raving Fans' through exemplary customer service. His patience and knowledge have earned him praise from clients, highlighting his dedication to providing effective solutions and support. His bilingual capabilities enable him to cater to a wider audience, enhancing customer satisfaction.