Ashish Punia
About Ashish Punia
Ashish Punia is a Product Support Technical Specialist based in Toronto, Ontario, Canada, with a background in technical support and restaurant management. He holds a diploma in Computer Systems Technician from George Brown College and has experience working with various teams to improve support efficiency and customer solutions.
Current Role at TouchBistro
Ashish Punia serves as a Product Support Technical Specialist at TouchBistro, a position he has held since 2021. In this role, he focuses on enhancing customer support through the development of new strategies and internal processes aimed at improving team efficiency. His responsibilities include collaborating with product and engineering teams to prioritize solutions for customer issues. He also creates documentation and educational materials to assist both customers and team members in understanding the technical aspects of the product.
Previous Experience at Gatestone & Co.
Prior to his current role, Ashish Punia worked at Gatestone & Co. as a Technical Support Representative from 2018 to 2021. During his three years there, he gained experience in providing technical assistance and support to customers. His role involved troubleshooting issues and ensuring customer satisfaction through effective communication and problem-solving.
Experience as Restaurant Manager at Pizza Pizza Limited
Ashish Punia briefly worked as a Restaurant Manager at Pizza Pizza Limited in 2018 for six months. This position was based in Toronto, Ontario, Canada. His responsibilities included overseeing restaurant operations and managing staff, which contributed to his experience in customer service and team management.
Educational Background in Computer Systems
Ashish Punia studied at George Brown College from 2016 to 2018, where he earned a Diploma in Computer Systems Technician. This two-year program provided him with foundational knowledge and skills in computer systems, which he applies in his technical support roles. Prior to this, he completed his high school education at Rising Sun Public School, focusing on non-medical subjects such as Physics, Chemistry, and Mathematics from 2013 to 2015.
Collaboration and Documentation Skills
In his professional roles, Ashish Punia has demonstrated strong collaboration skills, particularly in working with Atlassian support and DevOps teams to investigate significant software issues. He has also focused on creating comprehensive documentation and educational materials, which serve to inform both customers and colleagues about the technical aspects of the products he supports.