Ashish Yadav
About Ashish Yadav
Ashish Yadav is a Product Support Technician at TouchBistro, where he has worked since 2021. He has a background in information technology and business analysis, with experience in data analysis, SQL, and software testing.
Work at TouchBistro
Ashish Yadav has been employed at TouchBistro as a Product Support Technician since 2021. In this role, he is responsible for providing technical support and solutions to enhance customer experience. His work involves troubleshooting issues and ensuring the effective use of the company's software products. His tenure at TouchBistro has allowed him to apply his technical skills and knowledge in a practical environment.
Previous Experience in IT Support
Prior to joining TouchBistro, Ashish Yadav worked at Sutherland as an Information Technology Help Desk professional from 2020 to 2021. He also served as a Help Desk Specialist at Primus.ca from 2019 to 2020. In these roles, he developed skills in customer service and technical support, addressing various IT-related issues for clients in Toronto, Ontario.
Education and Expertise
Ashish Yadav studied Information Technology Business Analysis at Conestoga College, where he earned a Postgraduate Diploma from 2018 to 2019. He also holds a Bachelor of Technology in Computer Science from Guru Tegh Bahadur Institute of Technology, completed between 2012 and 2016. His education has equipped him with a strong foundation in data analysis, SQL, and technical solution development.
Background in Business Analysis
Before his roles in technical support, Ashish Yadav worked as a Business Analyst at Zenways.io from 2016 to 2018. In this position, he focused on requirement gathering and building test cases, which contributed to his understanding of bridging the gap between technology and business needs. His experience in this area has been instrumental in his subsequent roles.
Technical Skills and Proficiencies
Ashish Yadav possesses a strong skill set that includes data analysis, SQL, proposal generation, and software testing. He is experienced in developing technical solutions for critical business problems, which enhances his ability to support clients effectively. His proficiency in these areas reflects his commitment to addressing complex challenges within the IT landscape.