Bree Daniel Mc Kibbon
About Bree Daniel Mc Kibbon
Bree Daniel Mc Kibbon serves as the Chief Customer Officer at TouchBistro, bringing over 15 years of experience in customer experience design and loyalty marketing. Previously, Mc Kibbon held leadership roles at companies such as goeasy Ltd., Aimia Inc., and Rogers Communications, where they focused on enhancing customer satisfaction and operational efficiency.
Current Role at TouchBistro
Bree Daniel Mc Kibbon serves as the Chief Customer Officer at TouchBistro, a position she has held since 2022. In this role, she is responsible for overseeing customer experience strategies and initiatives, focusing on enhancing customer satisfaction and loyalty. Her leadership aims to align the company's vision with actionable customer engagement practices.
Previous Experience at goeasy Ltd.
Prior to her current role, Bree worked at goeasy Ltd. as the Vice President of Customer Experience from 2018 to 2022. During her four years in Mississauga, Ontario, she led efforts to improve customer interactions and overall experience, contributing to the company's customer-centric approach.
Background in Customer Experience at Aimia Inc.
Bree held multiple positions at Aimia Inc., starting as the Director of Customer Experience from 2015 to 2017, and later becoming the General Manager of Customer Experience from 2017 to 2018. Her work focused on enhancing customer engagement and loyalty during her tenure in Toronto.
Experience at Rogers Communications
Bree Daniel Mc Kibbon has extensive experience at Rogers Communications, where she held several roles including Director of Loyalty & Service Programs, Director of Loyalty, Retention & Escalations, and Senior Manager of Quality. Her time at Rogers spanned from 2007 to 2012, during which she developed strategies to improve customer retention and service quality.
Expertise in Customer Experience and Loyalty Marketing
With over 15 years of experience, Bree specializes in Loyalty and Retention Marketing, Customer Experience Design, and Operations. She is recognized for her ability to translate organizational vision into measurable actions, improving both customer satisfaction and bottom-line results.