Brian C.
About Brian C.
Brian C. is an Application Support Analyst based in Toronto, Ontario, Canada, with a diverse professional background in technical support, sales, and personal training. He has worked for various companies, including TouchBistro and Virgin Mobile Canada, and holds a Bachelor of Commerce degree in Business Technology Management.
Current Role at TouchBistro
Brian C. currently serves as an Application Support Analyst at TouchBistro, a position he has held since 2021. His role involves providing technical support and ensuring the smooth operation of applications used by the company. He has accumulated three years of experience in this position, contributing to the overall efficiency of TouchBistro's services in the Toronto, Ontario area.
Previous Experience at TouchBistro
Before his current role, Brian C. worked at TouchBistro as a Technical Support Specialist from 2020 to 2021. He also held the position of Tier 2 Technical Support Specialist for five months in 2021. His experience in these roles has equipped him with a strong understanding of technical support processes and customer service within the company.
Education and Training
Brian C. has a diverse educational background. He studied Business Technology Management at Ryerson University, earning a Bachelor of Commerce (B.Com.) from 2014 to 2016. He also completed a Web Development Bootcamp at Juno College of Technology in 2021. Additionally, he participated in various training programs, including CompTIA A+, Cisco ITE, and MTA: Software Developer through nPower Canada in 2019.
Work History in Customer Service and Support
Brian C. has held various positions in customer service and support roles prior to his tenure at TouchBistro. He worked as a Sales Consultant at Virgin Mobile Canada from 2016 to 2018 and as a Certified Personal Trainer at GoodLife Fitness from 2018 to 2019. His experience in these roles has enhanced his skills in customer interaction and support.
Independent Projects and Skills Development
During his education at Juno College of Technology, Brian C. completed two independent projects as part of his Web Development course. He also participated in a boot camp that focused on enhancing his skills in HTML, CSS, JavaScript, and REACT. This training has contributed to his technical proficiency in application support.