Brody Maurice
About Brody Maurice
Brody Maurice is a Payment Operation Technician with extensive experience in payment operations and customer support. He has worked in various roles at TouchBistro since 2018 and has a background in hospitality spanning nearly ten years.
Work at TouchBistro
Brody Maurice has been employed at TouchBistro since 2019, currently holding the position of Payment Operation Technician. In this role, he manages the end-to-end payments operations experience for customers. His responsibilities include overseeing VAR sheets, the adjudication process, and troubleshooting devices. Prior to his current role, he served as a Technical Support Specialist from 2018 to 2019 and as a Senior Product Support Specialist for a brief period in 2019. His tenure at TouchBistro has provided him with extensive experience in payment operations and customer support.
Previous Experience in Hospitality
Before joining TouchBistro, Brody Maurice worked at The Boulevard Club as a Casual Dining Supervisor from 2016 to 2018. This role contributed to his nearly decade-long background in the hospitality field. His experience in hospitality has equipped him with skills in customer service and operations management, which he has applied in his subsequent roles in the technology sector.
Education and Expertise
Brody Maurice studied at Humber College, where he completed a program in Acting for Film and Television from 2013 to 2015. This educational background has contributed to his communication skills, which are essential in his current role in payment operations. His expertise includes managing complex and sensitive payment inquiries, where he investigates issues and identifies root causes.
Career Progression
Brody Maurice's career has shown a clear progression from hospitality to technology. After his role at The Boulevard Club, he transitioned to TouchBistro, where he has taken on various positions related to product support and technical operations. His current role as Payment Operation Technician reflects his growth and adaptability within the industry, demonstrating his ability to handle diverse responsibilities and challenges.