Carlos Lara
About Carlos Lara
Carlos Lara is a Bilingual Product Support Technician fluent in English and Spanish, currently employed at TouchBistro in Toronto, Ontario. He has a Bachelor's degree in Computer Technology from Tecnológico de Monterrey and has experience in technical support and customer service.
Work at TouchBistro
Carlos Lara has been employed at TouchBistro since 2021 as a Bilingual Product Support Technician. In this role, he provides technical support to customers in both English and Spanish. His responsibilities include assisting users with various software platforms and ensuring a high level of customer satisfaction. His bilingual capabilities enhance communication with a diverse customer base, contributing to effective problem resolution.
Previous Experience at Mama Earth Organics
Prior to his current role, Carlos Lara worked at Mama Earth Organics from 2018 to 2021. During his three years as a Receiver, he was responsible for managing inventory and ensuring the accurate processing of incoming goods. This experience provided him with foundational skills in logistics and customer service, which he has carried into his current position.
Education and Expertise
Carlos Lara earned his Bachelor's degree in Computer Technology/Computer Systems Technology from Tecnológico de Monterrey, studying from 2000 to 2005. His educational background equips him with a strong technical foundation, enabling him to provide effective support across various software platforms, including Apple apps, Mac OS X, Windows Operating Systems, and Office 365.
Skills and Competencies
Carlos possesses strong negotiation and communication skills, which have been recognized through positive feedback from vendors, customers, and colleagues. His ability to communicate effectively in both English and Spanish enhances his role in customer support and contributes to successful interactions across diverse audiences.