Deepika Sharma
About Deepika Sharma
Deepika Sharma is a Product Support Technician currently working at TouchBistro in Toronto, Ontario. She has a diverse educational background in engineering and communication, holding a Bachelor of Technology and a Master of Technology, along with postgraduate certificates in related fields.
Work at TouchBistro
Deepika Sharma has been employed at TouchBistro as a Product Support Technician since 2021. In this role, she is responsible for providing technical assistance and support to customers using the company's restaurant management software. Her work involves troubleshooting issues, guiding users through software features, and ensuring customer satisfaction. This position builds on her extensive background in technology and customer service.
Current Role at TD
Since 2019, Deepika Sharma has worked at TD as an Information Technology Analyst. In this capacity, she focuses on analyzing and resolving technical issues within the organization. Her role requires a strong understanding of IT systems and effective communication skills to support various departments. Her tenure at TD has contributed to her expertise in information technology.
Education and Expertise
Deepika Sharma holds a Bachelor of Technology (BTech) in Electrical, Electronic and Communications Engineering Technology from Kurukshetra University, which she completed from 2010 to 2013. She further advanced her education by obtaining a Master of Technology (MTech) in Electrical and Electronics Engineering from YMCA University of Science & Technology between 2014 and 2016. Additionally, she earned two Post Graduate Certificates from Fanshawe College in Public Relations, Advertising, and Applied Communication, as well as in Electrical, Electronics and Communications Engineering, both completed in 2018.
Previous Experience at Bill Gosling Outsourcing
Before her current roles, Deepika Sharma worked at Bill Gosling Outsourcing as a Customer Service Representative from 2018 to 2019. During her time there, she provided customer support and resolved inquiries, which helped her develop strong communication and problem-solving skills. This experience laid the foundation for her subsequent roles in customer service and technical support.
Career at Concentrix
Deepika Sharma has also been employed at Concentrix as a Customer Service Specialist since 2019. In this role, she continues to enhance her customer service skills by assisting clients with their inquiries and providing solutions to their problems. Her experience at Concentrix complements her technical roles, allowing her to bridge the gap between customer service and technology.