Felipe Torres Allende
About Felipe Torres Allende
Felipe Torres Allende is a bilingual Product Support Technician specializing in Spanish, currently working at TouchBistro in Toronto since 2020. He has a background in customer service and transitioned from residential construction to Information Technology, demonstrating his adaptability and commitment to his career.
Work at TouchBistro
Felipe Torres Allende has been employed at TouchBistro as a Product Support Technician (Bilingual) Spanish since 2020. In this role, he provides technical support to clients, specifically catering to Spanish-speaking customers. His responsibilities include troubleshooting, installation, configuration, and networking, which are essential for ensuring customer satisfaction and effective use of the company's products.
Previous Experience at ecobee
Prior to his current role, Felipe worked at ecobee as a Technical Support Representative from 2018 to 2019. During his one-year tenure in Canada, he developed skills in customer service and technical support, which laid the groundwork for his subsequent position at TouchBistro. His experience at ecobee contributed to his understanding of customer needs in the technology sector.
Education and Expertise
Felipe studied Information Technology at NPower Canada, where he completed a program to become a Service Analyst in 2017. This 11-month program equipped him with the necessary skills for his technical support roles. Additionally, he attended Seneca College, achieving a qualification in Municipal Administration from 2012 to 2013. His foundational education at Western Technical School from 2004 to 2008 further supported his career transition into Information Technology.
Career Transition and Adaptability
Felipe transitioned from a career in residential construction to Information Technology, demonstrating his adaptability and commitment to pursuing his passion. This shift highlights his ability to learn and grow in a new field, which is reflected in his successful roles in technical support and customer service.
Bilingual Support and Customer Service Background
Felipe provides bilingual support in Spanish, which enhances communication with Spanish-speaking clients. His strong background in customer service complements his technical skills, allowing him to effectively address client concerns and improve their overall experience with the products he supports.