Harpreet Singh
About Harpreet Singh
Harpreet Singh is a Product Support Specialist currently based in Mississauga, Ontario, Canada, with a diverse educational background in Information Technology and Computer Science. He has experience in customer service and technical support, having worked for companies such as Tata Business Support Services Limited and Bell Technical Solutions.
Work at TouchBistro
Harpreet Singh has been employed at TouchBistro as a Product Support Specialist since May 2021. In this role, he provides technical support and assistance to users of the TouchBistro platform. His responsibilities include troubleshooting issues, guiding customers through product features, and ensuring a high level of customer satisfaction. Singh's experience in product support contributes to the overall efficiency and effectiveness of the TouchBistro service.
Education and Expertise
Harpreet Singh has a diverse educational background in technology and software development. He graduated with a Bachelor's degree in Computer Science from Baba Banda Singh Bahadur Engineering College, completing his studies from 2012 to 2016. He furthered his education by obtaining an Ontario college graduate certificate in Information Technology from Northern College of Applied Arts and Technology in 2017. Additionally, he completed an Ontario graduate certificate program in enterprise software development at the University of Guelph-Humber from 2017 to 2018. His studies included a focus on Android, iOS, and Java applications.
Background
Harpreet Singh's educational journey began at Mount Carmel School, where he studied from 1997 to 2010. He then attended Shivalik Model Sr. Sec. School, focusing on non-medical studies from 2010 to 2012. After completing his Bachelor's degree, he worked at Tata Business Support Services Limited as a Customer Service Executive for five months in 2016. He later held a position as a Field Service Technician at Bell Technical Solutions from 2019 to 2021, gaining valuable experience in technical support and customer service.
Professional Experience
Before joining TouchBistro, Harpreet Singh accumulated experience in customer service and technical support roles. He worked as a Customer Service Executive at Tata Business Support Services Limited in 2016, where he developed foundational skills in customer interaction. Following this, he served as a Field Service Technician at Bell Technical Solutions from 2019 to 2021. This role involved hands-on technical support and service delivery, preparing him for his current position at TouchBistro.
Interests and Skills
Harpreet Singh has a keen interest in learning new technologies and understanding their impact on thought processes. This interest drives his continuous professional development and enhances his ability to support users effectively. His educational background and work experience in technology and customer service equip him with the skills necessary to navigate complex technical issues and provide comprehensive support to clients.