Ivan Nathan
About Ivan Nathan
Ivan Nathan is a Product Support Technical Specialist at TouchBistro in Toronto, Ontario, with extensive experience in technical support and accounts payable roles. He has a strong background in troubleshooting, network configuration, and training new hires, supported by degrees in commerce and business marketing.
Work at TouchBistro
Ivan Nathan has been employed at TouchBistro since 2021 as a Product Support Technical Specialist. His role involves troubleshooting and repairing devices on an IOS server, as well as resetting and reconfiguring wired and wireless restaurant networks. Prior to his current position, he worked at TouchBistro as a Product Support Technician from 2019 to 2020 and as a Senior Product Support Technician from 2020 to 2021. In these roles, he contributed to the support of restaurant network configurations, particularly during the post-COVID-19 recovery phase.
Education and Expertise
Ivan Nathan holds a Bachelor of Commerce degree from the University of Madras, which he completed from 2008 to 2012. He also studied Accounting and Finance at the same university. Additionally, he earned a Diploma in Business Marketing from George Brown College, completing his studies from 2015 to 2017. His educational background supports his expertise in troubleshooting, particularly with SQL and Swift bugs, and his advanced skills in managing IOS and Windows devices.
Background in Customer Support
Before joining TouchBistro, Ivan Nathan gained experience in customer support roles across various companies. He worked at AND agency as a Customer Experience Representative from 2017 to 2018. He also served as a Technical Support Representative at Think Protection from 2018 to 2019. His earlier roles included positions as an Accounts Payable Clerk at Infosys BPO and as a Senior Accounts Payable Clerk at Serco in India, which provided him with a solid foundation in customer service and technical support.
Achievements in Technical Support
In his current role at TouchBistro, Ivan Nathan acts as a Subject Matter Expert (SME), providing training to new hires on call center tactics and network issue resolution. He conducts detailed investigations into sales and labor reports as part of his responsibilities. His strong expertise in troubleshooting and repairing devices, along with his experience in restaurant network configurations, highlights his contributions to the technical support field.