Jay Dhaliwal
About Jay Dhaliwal
Jay Dhaliwal is a Product Support Specialist at TouchBistro, where he has worked since 2021 in the Greater Toronto Area. He holds a Bachelor of Commerce in Marketing Management from Ryerson University and has previous experience in sales and marketing roles.
Work at TouchBistro
Jay Dhaliwal has been employed as a Product Support Specialist at TouchBistro since 2021. In this role, he operates in the Greater Toronto Area, Canada, and focuses on enhancing customer experience. He regularly delivers customer feedback to the Product and Development teams, which aids in driving improvements in products and services. His responsibilities include collaborating with internal teams to resolve customer issues effectively, ensuring high levels of customer satisfaction. He consistently exceeds departmental Service Level Agreements (SLAs) and meets personal quarterly goals.
Previous Experience in Retail
Prior to his current position, Jay Dhaliwal worked as a Sales Associate at Moores Clothing For Men from 2019 to 2020. His tenure lasted for nine months, during which he gained valuable experience in customer service and retail operations. This role contributed to his skills in understanding customer needs and providing tailored solutions.
Education and Expertise
Jay Dhaliwal studied at the Ted Rogers School of Management at Ryerson University, where he pursued a Bachelor of Commerce (BCom) degree with a focus on Marketing Management. His academic journey spanned from 2019 to 2023, equipping him with foundational knowledge in marketing principles and business strategies. This educational background supports his current role in product support and customer experience enhancement.
Role as Marketing Director
During his studies, Jay Dhaliwal served as the Marketing Director for Ryerson SMASH from 2020 to 2021. In this position, he was responsible for overseeing marketing initiatives and strategies, contributing to the organization's visibility and outreach efforts. His experience in this role further developed his skills in marketing and team collaboration.